How To Blast Through The Habit Of Miscommunication

Miscommunication happens, both at work and at home. The good thing is, you can actually reduce its frequency.

To deliver a message the way you plan for it, pay close attention to these three things...

Intention, mode of delivery, and perception. 

Video Transcript

0:07  

Hi, I'm Cory Colton from inflection Point Coaching. 

0:11  

Today we're going to talk a little bit about communication, or rather, miscommunication...Especially when we don't align the intent of our communication with the ultimate impact we desire, whether as a leader, a colleague, a family member, or friend. 

0:27  

We've all had times where communications missed the mark. 

0:32  

This can happen whether the communication is electronic, or in person. And these misfires and miscommunications can cause confusion and conflict, or even chaos at home or at work. 

0:47  

When this happens, that might just mean that there's a disconnect between our intention for the communication and the ultimate impact that it has on the receiver. 

0:58  

We craft our communications and conversations based upon the best intentions for the situation for the other person. None of us has bad intentions. 

1:09  

And since we are caring competent individuals, our intentions are rarely negative, either at work or at home. In gathering our thoughts, though we may be missing a critical step in ensuring we are being helpful and supportive. 

1:27  

Considering the potential impact and desired outcome of our communication may be the key step. 

1:34  

So we need to align our best intentions with the desired impact. And to do that, we should consider these pointers. 

1:42  

First, what is the desired outcome of the communication and how can we best get there? 

1:49  

How might it be received on the other end? 

1:52  

Do I have a stake in the ultimate outcome or am I simply attempting to be supportive, or helpful? 

2:00  

How might the other person experience, what I'm communicating?

2:04  

Is there a better way for me to position the information that puts it in their frame of reference?

2:11  

And last, what is the best delivery method for the communication? Is it email? Is it phone? Or is it better to do it in person? 

2:21  

The more critical or sensitive the information that we wish to impart the more personable the delivery method should be. 

2:31  

One of the things I always worked on with my teams is, how is it best to deliver this information,?

2:38  

We all desire to be helpful and clear with our communications and aligning our intentions with the ultimate impact of the receiver is a good place to start. 

2:47  

If you or your teams are experiencing issues with communication or need support in that area, please don't hesitate to reach out. Contact me at www.inflectionpointcoaching.net/contact and I'd be happy to have a consultation with you. 

3:04  

Thanks and have a great day.

Miscommunication Is A Misconception You Create 

Once you’re clear on your message’s intention, delivery mode, and your recipient’s perceptions about the subject matter, communication gets to be how you create a positive impact.  

If you or your team members could use some guidance on setting positive intentions for conversations, reach out and schedule a free strategy session with me.